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Shipping Policies – BB Store

Remember! FREE SHIPPING On Orders $100 + Shipped in the USA

Mon-Fri 9AM-5PM EST:

1-866-371-2499

Shipping Policies

SHIPPING

ORDER BEFORE 2 PM EST, AND YOUR PRODUCT WILL SHIP THE SAME DAY, MONDAY-FRIDAY.

CAN YOU SHIP THE PRODUCT TO ME OVERNIGHT AND 2ND DAY AIR?

Yes. In the domestic USA, we can ship overnight by either checking out via the online shopping cart or calling us. If we receive the order before 2 PM EST USA, which is a weekday, we can ship rush orders.

Please note that Overnight and 2nd day Air shipments shipped Thursdays or Fridays before 2 PM EST will not be delivered Saturdays or Sundays as UPS does not deliver packages on those days. Note: UPS does not count non-business days (Saturday and Sunday) in their transit time.

HOW LONG WILL IT TAKE FOR ME TO GET MY DOMESTIC U.S. ORDER?

All online orders are generally processed and shipped the same business day, excluding holidays and weekends, if the order is placed by 2 PM EST USA. Shipping is automatically calculated, and shipping options are offered upon checkout.

We ship from Atlanta, Georgia, USA, and estimate between 2 to 5 days for the product delivery (after processing and shipment), depending on the shipping method (UPS, USPS). Please anticipate 7-30 business days for product delivery for International orders (after processing and shipment). Some countries' customs offices may be slower than others in processing incoming shipments. These estimates may be affected due to unforeseen inventory shortages and UPS / Postal Service delays.

Please Note: UPS does not count non-business days (Saturday and Sunday) in their transit time unless the premium added service of Saturday delivery is added to the shipment, and that has an additional fee.

Shipping Map
*We ship from Atlanta, Georgia, USA. We are the star in the lower right-hand corner of the map. Look at the map to get an estimate of how long it will take for USPS Priority Mail or UPS service to reach you.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship all over the world from the USA. Shipping options are offered upon checkout, depending on your country. Global Priority Mail can take from 7-20+ days to reach its destination, depending on local customs officials. Customs is usually the main hold-up for shipping overseas. You will be responsible for any VAT, duty, or customs charges customs officials impose.

If you would like your package to be received much faster, please select UPS Worldwide expedited or Express when you check out from our store.

The customer is responsible for any duty, VAT, or local customs or destination charges imposed by customs officials in your country. These charges are out of our hands, and we try and minimize them as much as possible.

HAVE YOU SHIPPED TO MY COUNTRY BEFORE?

We have shipped to the following countries:

  • Afghanistan
  • Argentina
  • Austria
  • Australia
  • Aruba
  • Barbados
  • Belgium
  • Bermuda
  • Brazil
  • Bahamas
  • Canada**
  • Cayman Islands
  • Chile
  • China
  • Costa Rica
  • Cyprus
  • Denmark
  • Egypt
  • Finland
  • Fiji
  • France
  • Germany
  • Greece
  • Greenland
  • Guam
  • Guatemala
  • Iceland
  • Iraq
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Korea
  • Republic of Kuwait
  • Luxembourg
  • Macau
  • Malawi
  • Mexico
  • Monaco
  • New Caledonia
  • Netherlands
  • Netherlands Antilles
  • New Zealand
  • Norfolk Island
  • Norway
  • Panama
  • Peru
  • Papua New Guinea
  • Philippines
  • Poland
  • Puerto Rico
  • Portugal
  • Saudi Arabia
  • Singapore
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • Trinidad
  • Tobago
  • United Arab Emirates
  • United Kingdom
  • United States
  • US Minor Outlying Islands
  • Venezuela
  • Virgin Islands (U.S.).

** Due to Canadian Regulations, We do not ship Bed Bug Patrol or Benzarid Products to Canada.

If you live outside any of the above-listed countries, email us at info@bedbugs.com, and we will check into shipping requirements for your country. Additional charges may apply.

DO YOU ACCEPT MAIL ORDERS AND FAX ORDERS?

Yes, we do! Add products to your checkout and print out the form, fax, or mail checks (checks require 5-7 days to clear before shipment) or money orders.

Mail to: Nature's Innovation, Inc. 5713 Palmero Court Buford, GA 30518 USA

Fax to: 678-889-4480

We recommend sending a money order, and we will ship the same day of receipt if received by 2 PM EST. Please email us so we can look out for your order. For international orders, we require an International Money Order, payable in US$.

You may fax your order for a quicker response to:

FAX: 678-889-4480

*Mail Order Note: Checks may require up to 7 business days for the check to clear before the order is processed and shipped. Money Orders will be processed and shipped within 24 hours of receipt.

HOW MUCH ARE SHIPPING AND HANDLING?

Shipping and handling are automatically calculated upon shopping cart checkout. Enter your shipping address, and the shopping cart will display your shipping options based on your location.

WHAT DOES YOUR PACKAGING LOOK LIKE?

Our packaging is VERY discreet, with no mention of the product or its use on the box or package. Your privacy is crucial to us.

Our products are delivered in plain packaging with only the company name, "Natures Innovation, Inc." and the return address on the outside. There is NO mention of the product within to protect your privacy.

HAVE MORE QUESTIONS? SEND US AN EMAIL AT INFO@BEDBUGSTORE.COM.


NOTICES:

Due to Canadian regulations, we do not ship any Bed Bug Patrol products or BenzaRid products to Canada.

Due to state regulations, we do not ship our EPA-registered Crawling Insect Dust to California, New York, Florida, Michigan, or Louisiana.